Return and Refund Policy

Last Update: January 2021

Medical Equipment accepts returns of purchased products as long as the product is defective, with the following understood as such:

The product or supply does not correspond to the quality, brand, or specifications, and other substantial elements under which it has been offered.
The product lacks some of its parts for assembly and proper operation.
The product does not work as expected to work within 24 hours of receipt.

To request a refund of a defective product purchased at Medical Equipment, the customer has a period of 30 calendar days after receiving the product and must follow the following procedure:

Contact the Customer Service Department of Medical Equipment by phone number +52 1 55 5204-4092/+1 888 6809056 and briefly explain what happened.
Send an email to mentioning the cause of return or exchange, invoice number, proof of payment, and proof of shipment of the defective product to the following address:GUANAJUATO 224, DESPACHO. 801-802, COL. ROMA, CUAUHTEMOC, C.P. 06700, CDMX
The product must be shipped in its original packaging, with all labels, accessories, manuals, etc., and without obvious signs of use.

The Medical Equipment staff will then verify compliance with the above requirements and, within 72 hours, will send an email to the address that is handled in your User account, letting you know that your request will enter a review process.

Once Medical Equipment has in its possession the returned product, it will review the product to determine the source failure and proceed, if not, to replenishment.

If the product has been altered by the customer or used under conditions other than those recommended or specific to its nature or destination, or if it has suffered an essential, irreparable and severe deterioration due to reasons attributable to the customer, then the return will not be appropriate and will be renegotiating with the customer.

There will be no cash refund of the goods, but always the replacement of the goods.

However, suppose your refund request is accepted. In that case, the customer understands and acknowledges that he will not choose to request the refund of the amount paid for the product, but the product’s exchange for one equal to or another of the same price. If you decide to exchange for a different product, for which there is a price difference, you must cover the missing amount in any payment methods authorized in these terms and conditions.

The Customer understands and accepts that it will cover the cost of freight incurred by shipping and returning the product.

Likewise, a claim’s benefit is lost if the goods are abused or for damage caused by the customer when transporting, storing, or handling the products.